Terms of Service

Last Updated: October 22, 2026

Welcome to HomeCareBilling, a service operated by eCommerce Friendly, LLC ("we," "our," or "us"). HomeCareBilling is the brand name under which eCommerce Friendly, LLC operates this Colorado Medicaid billing automation service. By using our service, you agree to these terms. Please read them carefully.

1. Service Description

HomeCareBilling provides Medicaid billing automation software for home care agencies in Colorado. Our service includes:

Upload and validation of claim data
Generation and submission of 837P electronic claims to Colorado HCPF
Processing and reconciliation of 835 payment remittance files
Payment tracking and reporting

2. Trading Partner Authorization

2.1 Our Role as Billing Agent

eCommerce Friendly, LLC (operating as HomeCareBilling) is a registered Trading Partner with the Colorado Department of Health Care Policy and Financing (HCPF). We are authorized to submit 837P electronic claims on behalf of enrolled providers through HCPF's fiscal agent, Gainwell Technologies.

Important: HomeCareBilling is a billing agent, not a payer. We facilitate the submission of your claims to Colorado Medicaid, but all payment decisions are made by HCPF. Claim acceptance by our system does not guarantee payment.

2.2 Provider Authorization Required

Before we can submit claims on your behalf, you must authorize HomeCareBilling as your billing agent through the Colorado Provider Web Portal:

Log in to the Provider Web Portal
Navigate to Manage Accounts
Add our Trading Partner ID (TPID) as a Registered Billing Agent
Select the appropriate submission permissions

This authorization is required by HCPF and establishes the legal relationship that allows us to submit claims on your behalf.

2.3 Your Responsibilities

As the provider, you are solely responsible for:

The accuracy and completeness of all claim data you submit through our service
Ensuring services were actually provided as documented
Compliance with all Colorado Medicaid billing rules and regulations
Maintaining proper documentation to support submitted claims
Responding to any audits or inquiries from HCPF regarding your claims

2.4 Our Responsibilities

HomeCareBilling is responsible for:

Transmitting your claims accurately to HCPF via secure electronic data interchange (EDI)
Validating claim format and structure before submission
Retrieving and presenting payment remittance (835) information
Maintaining the security and confidentiality of your data

3. Account Terms

3.1 Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials.

3.2 Account Requirements

You must be a licensed home care agency in Colorado
You must have a valid NPI (National Provider Identifier)
You must have a valid Tax ID (EIN)
You must be at least 18 years old

3.3 Account Security

You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

4. Payment Terms

4.1 Subscription Fees

Subscription fees are billed monthly or annually based on your selected plan
All fees are non-refundable except as required by law
We may change pricing with 30 days advance notice

4.2 Free Trial

New accounts may be eligible for a free trial period
Payment information may be required to start a trial
Your subscription will begin automatically unless canceled before the trial ends

4.3 Payment Processing

Payments are processed through Stripe
You authorize us to charge your payment method for subscription fees
Failed payments may result in service suspension

5. Cancellation and Termination

5.1 Cancellation by You

You may cancel your subscription at any time through your account settings
Cancellation takes effect at the end of your current billing period
You retain access until the end of your paid period

5.2 Termination by Us

We may suspend or terminate your account if you:

Violate these terms
Fail to pay subscription fees
Engage in fraudulent activity
Submit false or misleading claims

5.3 Effect of Termination

Upon termination:

Your access to the service will be revoked
Your data will be retained for 90 days, then deleted
You remain responsible for any outstanding fees

6. Data Handling

6.1 Your Data

You retain ownership of all data you submit to HomeCareBilling. We process your data solely to provide our services.

6.2 Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Regular security audits
Access controls and monitoring

6.3 HIPAA Compliance

As a Business Associate under HIPAA, we maintain appropriate safeguards for Protected Health Information (PHI). See our Privacy Policy for details.

6.4 Data Export

You may export your data at any time through the application interface.

7. API and Connected Applications

7.1 Agency API Keys and AI Clients

An agency admin may create agency API keys. Each key has the role chosen when it was created, and never more than the admin who created it may still do: it can read and change only what that role allows. Once an agency admin has accepted the disclosure for AI clients (such as an AI assistant app), a user of the agency may connect one, and it acts with that user's permissions and no more. Every request made with a key or a connection is recorded against the agency.

7.2 Key Custody

You are responsible for keeping API keys and connection credentials secret, for giving them only to software you trust with your agency's data, and for revoking a key or disconnecting an AI client when it is no longer needed or may have been exposed. We show a key's secret once, when it is created; we cannot recover it for you. Activity under a key or connection you have not revoked is treated as yours.

7.3 Third-Party Software and PHI

AI apps and partner software you connect are your agency's vendors, not ours. When you connect one, we answer its requests at your agency's direction, and Protected Health Information your key or connection can reach passes to that third party under your agency's own arrangements; we are not a party to them and have no Business Associate Agreement with those makers. Before you send PHI to a third party, you need your own agreement with its maker (a Business Associate Agreement where HIPAA requires one), and you are responsible for that third party's handling of the data.

7.4 Acceptable Use

When you use the API or a connected application, you agree to:

Access only your own agency's data
Respect the rate limits, and wait as a 429 response's Retry-After header asks before retrying
Make no attempt to reach another agency's data, or to bypass authentication, permissions or limits
Not resell, sublicense or share access to the API with anyone outside your agency, other than the software acting for you

7.5 Suspension

We may suspend or revoke an API key or a connected application, without notice where necessary, if it endangers the service, other agencies or their data, or breaks these terms. We will tell you when we do and why.

7.6 Versioning

Breaking changes to the API ship only under a new version path. An operation that is going away is announced at least six months before it stops answering, in the API changelog and in the responses it sends.

8. Liability Limitations

8.1 Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT CLAIMS WILL BE ACCEPTED OR PAID BY MEDICAID.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMECAREBILLING SHALL NOT BE LIABLE FOR:

Indirect, incidental, or consequential damages
Lost profits or revenue
Claim denials or payment delays by payers
Data loss due to circumstances beyond our control

8.3 Maximum Liability

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Text Messages to Caregivers (SMS)

An agency can use HomeCareBilling to send text messages to its own caregivers from the HomeCareBilling phone number, (720) 728-1112, or from its own Twilio number. These are work messages from the agency, never marketing: credential expiry reminders, phone clock-in PIN notices, and staff notices such as meetings or open shifts.

9.1 How a Caregiver Opts In

A caregiver opts in in one of two ways. The first is during hiring, on a dedicated text-message consent section of the agency's paper hiring packet. Consent is its own step: the caregiver ticks the consent box, writes their mobile number and signs and dates the section, which carries this statement:

By providing my mobile number, I agree to receive work text messages from [Agency name], sent through HomeCareBilling, about my credentials, phone clock-in PIN, schedule and staff notices. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe. Consent is not a condition of employment. Terms: www.homecarebilling.co/terms. Privacy: www.homecarebilling.co/privacy.

The agency keeps the signed form in the caregiver's file and records the consent on the caregiver's record in HomeCareBilling. HomeCareBilling texts no caregiver whose record does not show consent on file.

A caregiver who uses the HomeCareBilling caregiver app can opt in there instead. Under Profile › Text Messages the caregiver sees the mobile number on file and the same statement with the agency's name, ticks the consent box and taps Save. HomeCareBilling records the date and the exact statement agreed to. The same screen has Stop text messages, which withdraws consent.

The blank paper form and a picture of the app screen are published at www.homecarebilling.co/sms-consent-form.

9.2 What the Messages Look Like

Every message starts with the agency's name and ends with "Reply STOP to unsubscribe". Message frequency varies, typically a few messages a month. Message and data rates may apply.

9.3 Opting Out and Help

Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) to stop all messages. You receive one confirmation and no further messages.
Reply START to receive messages again.
Reply HELP for help, or email support@homecarebilling.co.

Carriers are not liable for delayed or undelivered messages.

9.4 Privacy

Mobile numbers and consent are used only to send the agency's work messages. We do not share mobile numbers or opt-in data with third parties or affiliates for marketing or promotional purposes. See the Privacy Policy.

10. Governing Law

These terms are governed by the laws of the State of Colorado. Any disputes shall be resolved in the state or federal courts located in Denver, Colorado.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or through the application. Continued use after changes constitutes acceptance.

12. Contact Information

For questions about these terms, contact us at:

eCommerce Friendly, LLC Website: https://www.homecarebilling.co Email: legal@homecarebilling.co Address: Denver, Colorado