Terms of Service

Last Updated: January 19, 2026

Welcome to HomeCareBilling, a service operated by eCommerce Friendly, LLC (“we,” “our,” or “us”). HomeCareBilling is the brand name under which eCommerce Friendly, LLC operates this Colorado Medicaid billing automation service. By using our service, you agree to these terms. Please read them carefully.

1. Service Description

HomeCareBilling provides Medicaid billing automation software for home care agencies in Colorado. Our service includes:

Upload and validation of claim data
Generation and submission of 837P electronic claims to Colorado HCPF
Processing and reconciliation of 835 payment remittance files
Payment tracking and reporting

2. Trading Partner Authorization

2.1 Our Role as Billing Agent

eCommerce Friendly, LLC (operating as HomeCareBilling) is a registered Trading Partner with the Colorado Department of Health Care Policy and Financing (HCPF). We are authorized to submit 837P electronic claims on behalf of enrolled providers through HCPF’s fiscal agent, Gainwell Technologies.

Important: HomeCareBilling is a billing agent, not a payer. We facilitate the submission of your claims to Colorado Medicaid, but all payment decisions are made by HCPF. Claim acceptance by our system does not guarantee payment.

2.2 Provider Authorization Required

Before we can submit claims on your behalf, you must authorize HomeCareBilling as your billing agent through the Colorado Provider Web Portal:

Log in to the Provider Web Portal
Navigate to Manage Accounts
Add our Trading Partner ID (TPID) as a Registered Billing Agent
Select the appropriate submission permissions

This authorization is required by HCPF and establishes the legal relationship that allows us to submit claims on your behalf.

2.3 Your Responsibilities

As the provider, you are solely responsible for:

The accuracy and completeness of all claim data you submit through our service
Ensuring services were actually provided as documented
Compliance with all Colorado Medicaid billing rules and regulations
Maintaining proper documentation to support submitted claims
Responding to any audits or inquiries from HCPF regarding your claims

2.4 Our Responsibilities

HomeCareBilling is responsible for:

Transmitting your claims accurately to HCPF via secure electronic data interchange (EDI)
Validating claim format and structure before submission
Retrieving and presenting payment remittance (835) information
Maintaining the security and confidentiality of your data

3. Account Terms

3.1 Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials.

3.2 Account Requirements

You must be a licensed home care agency in Colorado
You must have a valid NPI (National Provider Identifier)
You must have a valid Tax ID (EIN)
You must be at least 18 years old

3.3 Account Security

You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

4. Payment Terms

4.1 Subscription Fees

Subscription fees are billed monthly or annually based on your selected plan
All fees are non-refundable except as required by law
We may change pricing with 30 days advance notice

4.2 Free Trial

New accounts may be eligible for a free trial period
Payment information may be required to start a trial
Your subscription will begin automatically unless canceled before the trial ends

4.3 Payment Processing

Payments are processed through Stripe
You authorize us to charge your payment method for subscription fees
Failed payments may result in service suspension

5. Cancellation and Termination

5.1 Cancellation by You

You may cancel your subscription at any time through your account settings
Cancellation takes effect at the end of your current billing period
You retain access until the end of your paid period

5.2 Termination by Us

We may suspend or terminate your account if you:

Violate these terms
Fail to pay subscription fees
Engage in fraudulent activity
Submit false or misleading claims

5.3 Effect of Termination

Upon termination:

Your access to the service will be revoked
Your data will be retained for 90 days, then deleted
You remain responsible for any outstanding fees

6. Data Handling

6.1 Your Data

You retain ownership of all data you submit to HomeCareBilling. We process your data solely to provide our services.

6.2 Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Regular security audits
Access controls and monitoring

6.3 HIPAA Compliance

As a covered entity under HIPAA, we maintain appropriate safeguards for Protected Health Information (PHI). See our Privacy Policy for details.

6.4 Data Export

You may export your data at any time through the application interface.

7. Liability Limitations

7.1 Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT CLAIMS WILL BE ACCEPTED OR PAID BY MEDICAID.

7.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOMECAREBILLING SHALL NOT BE LIABLE FOR:

Indirect, incidental, or consequential damages
Lost profits or revenue
Claim denials or payment delays by payers
Data loss due to circumstances beyond our control

7.3 Maximum Liability

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Governing Law

These terms are governed by the laws of the State of Colorado. Any disputes shall be resolved in the state or federal courts located in Denver, Colorado.

9. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or through the application. Continued use after changes constitutes acceptance.

10. Contact Information

For questions about these terms, contact us at:

eCommerce Friendly, LLC Website: https://www.homecarebilling.co Email: legal@homecarebilling.co Address: Denver, Colorado